For brands and shops that sell online
Orders, customer messages, shipping, GST books and your own storefront, with an assistant that asks before it acts.
No card. Every Growth feature on the trial. Priced in rupees.
Meera orders two sage kurtas in M from the shop's storefront, cash on delivery to Kochi. Commstate opens it as order 4012 and asks her to confirm on WhatsApp, the channel she used; she confirms with one tap. A label is printed, India Post pickup is booked and she gets a tracking link. The parcel is collected and delivered. The 1,798 rupees collected are posted to the books with GST and courier cost, for a profit of 612 rupees.
This is what Commstate does with one order, from the moment it comes in to the moment the money is counted.
Order placed
Orders arrive from your storefront, Shopify or WooCommerce, or get typed in from a call. Customers write on Instagram, email, WhatsApp or live chat. Whoever picks it up sees one thread with that customer's orders beside it.
Your shop gets an email address on day one, free for 100 emails a day and 3,000 a month.
Confirmed
Ask in plain words, on the web, in the app or on WhatsApp. It shows a card with exactly what it is about to do, waits for your tap, then does it and reports back. Every action is logged with who asked.
You ask the assistant to confirm today's cash-on-delivery orders and book them with India Post. It lists three orders, says it will send three confirmations and book a pickup today, and waits for you to tap Confirm. Then it reports which customers confirmed.
In the background
Each one is written the way a shop would do it by hand. Change any step, or build your own in the visual editor.
A cash-on-delivery order comes in
Ask the customer to confirm on WhatsApp. Ship only when they say yes.
A cart is left behind
A WhatsApp nudge, then an email with a one-time coupon. Stops the moment they buy.
A shipment changes state
Picked up, out for delivery, delivered: each goes to the customer on the channel they used.
An order is delivered
One message with a tap-to-rate link.
A product drops under its reorder point
The owner is told, so a purchase order can go to the supplier.
A customer asks
The assistant answers with the live tracking status. Anything it cannot answer goes to a person.
Shipped
Check the pincode, book the pickup, print the label and send the tracking link without leaving the order. India Post is built in, with more couriers on the way. Returns and RTO are tracked the same way.
Delivered and counted
Double-entry accounts sit underneath, so every sale, refund, courier bill and COD settlement lands in the right place. You never have to read a ledger.
Eight themes, a page editor, cart and checkout, shopper accounts, reviews and a tracking page. Custom domain and no Commstate branding from Starter. Or keep Shopify or WooCommerce and let Commstate run behind it.
Storefront, Shopify or a chat, she is the same customer: orders, conversations, credit and notes together.
Run several brands from one login with their data kept apart. Give resellers and dropshippers a catalogue with your margins, and let their orders flow through to you.
Android and iOS apps with push for new orders and messages, calls on the phone, and an inbox that works offline. The same on the web and the desktop.
Try Growth free for 14 days, no card. Pick a plan when you are ready. Commstate Mail and the apps come with every plan.
A solo seller
₹1,499a month
Billed ₹14,988 a year
Your own storefront domain, COD confirmed on WhatsApp, Shopify and WooCommerce sync, GST invoices.
Most popular. Your trial runs on this plan.
A brand with a team
₹4,999a month
Billed ₹49,992 a year
CRM, workflows, WhatsApp campaigns, the AI assistant, inventory and purchasing, full books.
A multi-channel operation
₹9,999a month
Billed ₹99,996 a year
Up to 3 brands, several warehouses, expenses, a calling number and priority support.
Enterprise from ₹24,999 a month on a yearly contract: unlimited orders and team, a dedicated environment, an uptime guarantee and an account manager. Talk to us.
Send your link. When they move to a paid plan, a month is added to their account and to yours. No limit on how many shops you bring.
No. Connect Shopify or WooCommerce and keep selling there; Commstate handles the orders, messages, shipping and books behind it. The built-in storefront is there if you want it.
It reads what you ask, works out the steps, shows them to you as a card, and does them after you tap Confirm. It never sends a message or moves money on its own, and everything it does is in the activity log with your name on it.
Each shop has its own database. Your team sees only your shop, and a network owner sees only the shops in their network.
The books follow double-entry rules and the GST report is export-ready. Sync to Zoho Books is built in, and a plain export works for anyone else.
Yes. Commstate uses the WhatsApp Business API from Meta. Your number is verified in your own name, and a campaign only goes to people who agreed to hear from you.
Pick a plan and carry on, or do nothing and your shop goes read-only. Your data stays, and you can export it any time.
Connect your store and let one order run through. 14 days free, no card.